Turn your business processes into value
without hiring giant consulting teams
Use Experts as a Service (EaaS) model from Antal
Experts as a Service (EaaS)
EaaS service from Antal Poland was created to support leaders and teams of existing Global Shared Service Centers (GBS) and Shared Service Centers (SSC) in overcoming operational and strategic challenges.
Often, there is a lack of time and expertise to implement improvements quickly, prove the centre's value to the business, or get support from executives. EaaS provides one or two experienced experts who work directly with your team, acting as “sparring partners”.
We can help you turn process metrics into business value metrics, provide quick benchmarks and tangible results that you can present to the C-suite staff.
It's a flexible, cost-effective and sustainable solution that builds internal competence. The service supports various functions, including Finance, HR, Customer Service, Procurement, Data Management and Technology.
The GBS Challenge
Running a GBS takes time and specialized expertise - resources that aren't always available. Proving its value is a challenge in itself. Why is that?
Lack of time and expertise
You’re busy keeping things running—fixing processes feels impossible.
Your team knows the company, but lacks the expertise to improve fast.
No clear benchmarks
You don’t know how your costs or speed compare to others.
It’s hard to tell if you’re behind or ahead without a clear comparison.
Metrics stuck on processes, not value
Your metrics hilight costs, quality or volume - but they don't reflect how you truly support the business.
Tracking expenses, productivity and speed misses the bigger picture of your actual impact.
Hard to sell improvements to the C-suite
The C-suite wants proof of value, but it’s hard to explain.
Suggestions get ignored without a solid case they understand.
EaaS Business Cases
AI-Powered S2P Efficiency
Built a scalable Source-to-Pay process using AI, reducing reliance on headcount while sustaining quality.
Headcount reduced from 50 to 18
Service levels maintained
Scalable process for growth
2 experts | 6 months | 3 days a week
$90M Cash Transformation Roadmap
Benchmarked SSC performance and built a roadmap, unlocking significant financial impact.
Freed up $90M in cash
Clear market comparison
Transformation funding secured
1 expert | 3 days a week
CS 2.0: Strategic Partnership
Transformed SSC from Operational CS (1.0) to Strategic Business Partner (CS 2.0) with 16 subprojects.
Attrition dropped from 32% to 7%
Front NPS rose from 31% to 53%
Internal VoC improved from 35% to 56%
1 expert | 12 months | 2 days a week
Strategy to Execution
Turned GBS vision into 30+ projects, from tools to standardized processes, enabling scalable growth.
SSC grew by 150 FTE with standardization and re-skillng (three locations)
Scalable model for volume growth without FTE increase
Continuous improvement and automations embedded
3 experts | 3 days a week
Our Solution — Expert as a Service
We can provide specialized experts working with your team.
Why less is more in this case scenario?
Cost - effective
Pay for expertise, not overhead.
Agile
Start quickly with one or two experts, scale as needed.
Sustainable
Build internal capability for lasting impact and stays with you.
Measurable
We help you to turn your processes into value.
People love to work with us!
"One expert delivers more value than 10 people team of giant consulting team."
Group CFO
Global IT Firm
"When expert work with us, my team become stronger and more trusted to the business."
Global Accounting Director
Chemical company
"Expert know the how, we know the company. Perfect match for our success"
Head of Customer Service
Manufacturing Company
Exclusively for SSON 2025 participants!
Book a free 30' meeting with our expert
Could you improve something in your GBS?
Is your business running smoothly?
Need a business conversation sparring partner?
Challenge your vision with our expert!
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